All our orders are fulfilled by Recorded Shipping (Royal Mail Signed For)
This is a proof of delivery service. In the UK orders are tracked on delivery, meaning once the parcel has been signed for the Royal Mail will have a record of who signed, and when. When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it’s delivered.
UK – 3 to 5 working days
Shipping costs are based on the weight of your parcel, the shipping method and the destination it’s being shipped to. All parcels heavier than 0.4kg (UK) or 0.3kg (rest of the world) will default to DPD as this is the cheapest shipping option.
What happens if my order doesn’t arrive?
All delivery estimates are based on quotes supplied by the relevant courier, so they can’t be guaranteed by Inkthreadable. If your parcel is not delivered within the estimated window then it’s very likely there has been a delay in transit.
If your order is shipped with either of the Royal Mail services we advise you wait 10 working days (UK shipping addresses) or 28 working days (any other shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we’ll be able to work with you to resolve the problem.
All orders shipped with DPD are fully trackable and we recommend you contact DPD with your tracking number if there are any issues for the quickest resolution. Though if you’d like our help you can let us know using the details below.
If you’d like some help tracking your order, or you need to report a missing parcel, you can get in touch with us by emailing firstname.lastname@example.org
Do you accept returns or exchanges?
Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges.
What do I do if the product is faulty?
Whilst rare, it does occasionally happen. Simply email us at email@example.com with a photo and description of the fault and we’ll arrange a replacement or refund.